Richard Kwindingwi
Results-Driven Operations & Logistics Professional
41 wenning street groenkoof Pretoria south Africa, 0181, Groenkloof Pretoria, ZA.About
Highly detail-oriented and results-driven professional with over three years of proven experience in inventory management, complemented by extensive expertise in operational leadership and event coordination. Adept at optimizing complex processes, ensuring high standards of quality and safety, and leveraging strong analytical skills to drive efficiency and enhance customer satisfaction. Committed to delivering seamless operations and impactful results, with a track record of leading cross-functional teams and implementing effective solutions.
Work
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Summary
Coordinated end-to-end event logistics and operations, ensuring seamless execution, timely delivery of resources, and exceptional client satisfaction.
Highlights
Managed the on-time delivery and precise setup of all event elements, including furniture, music systems, food, and decorations, ensuring 100% alignment with client specifications.
Ensured the smooth flow of food and beverage service, proactively addressing potential issues to minimize complaints and enhance guest experience.
Conducted thorough inspections of all event equipment, identifying and coordinating the replacement of items requiring service to maintain operational readiness.
Supervised a team of servers, cleaners, and baristas, optimizing workflow and ensuring adherence to service standards for successful event delivery.
Orchestrated efficient post-event breakdown and thorough venue cleaning, ensuring all items were properly packed and the site was left in pristine condition.
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Summary
Provided exceptional customer service as a Barista, preparing a wide range of beverages and ensuring a clean, compliant, and well-stocked bar environment.
Highlights
Greeted and engaged guests warmly, providing detailed menu information and answering ingredient-related questions to enhance their experience.
Prepared diverse beverages meticulously following recipes, ensuring consistent quality and presentation for every order.
Managed payment processing accurately and efficiently, maintaining transactional integrity and customer satisfaction.
Maintained a consistently clean bar area and ensured optimal stock levels of mugs and cups, adhering to health and safety regulations.
Conducted regular checks on all bar equipment, ensuring proper functionality and compliance with health and safety standards.
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Summary
Delivered exceptional customer service in a high-volume restaurant, demonstrating strong multitasking abilities and contributing to a positive dining experience.
Highlights
Provided exceptional table service in a fast-paced environment, efficiently managing multiple tables while maintaining high service standards.
Successfully up-sold additional products and menu items, contributing to increased average check size and enhancing customer satisfaction.
Managed accurate order taking and timely delivery of food and beverages, ensuring a seamless and enjoyable dining experience for guests.
Handled all bill payments and check deliveries with precision, maintaining financial accuracy and customer trust.
Maintained the cleanliness and organization of dining and service areas, ensuring a welcoming and hygienic environment for patrons.
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Summary
Provided excellent waitering service, ensuring customer satisfaction through accurate order management and effective menu recommendations.
Highlights
Delivered consistent, high-quality waitering service, contributing to sustained customer satisfaction and repeat business.
Effectively managed customer orders and ensured timely delivery of food and beverages, optimizing service flow during peak hours.
Provided informed menu recommendations and promptly addressed customer inquiries, enhancing the overall dining experience.
Actively promoted and successfully up-sold additional products, contributing to increased sales per table.
Maintained the cleanliness and organization of dining and service areas, ensuring a pleasant and welcoming atmosphere for all guests.
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Summary
Managed raw material inventory, achieving high accuracy rates and implementing procedures to enhance stock visibility and minimize waste.
Highlights
Managed the comprehensive ordering and replenishment of raw materials, ensuring compliance with stock requisitions and effectively minimizing stock-outs.
Achieved a 99% accuracy rate in inventory management by conducting regular physical stock checks, significantly reducing discrepancies.
Oversaw the precise receiving and dispatching of raw materials and finished goods, ensuring all documentation was accurate and products were maintained in optimal condition.
Developed and successfully implemented new inventory tracking procedures that significantly improved stock visibility and reduced material waste.
Ensured all raw materials and finished goods were stored optimally, adhering to safety and quality standards to preserve product integrity.
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Summary
Directed daily floor operations, managed inventory, and led a team to ensure high-quality service and operational efficiency for a major supermarket.
Highlights
Oversaw and managed daily floor operations, consistently ensuring high efficiency and quality service standards were met across all departments.
Led, trained, and motivated floor staff, enhancing team performance and ensuring all members effectively fulfilled their duties.
Ensured strict adherence to operational procedures and company policies, contributing to consistent service delivery and compliance.
Promptly addressed and resolved customer queries, complaints, and issues, maintaining high levels of customer satisfaction.
Managed timely stock replenishment and implemented effective inventory management and loss prevention strategies to minimize shrinkage.
Education
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Diploma
Business Management
Courses
Planning and Forecasting
Capital and Financing of Business
Business Organization
Budgets, Price Policy and Budgeting
Credit Control and Discounts
Management of Personnel
Stock Control
Sales and Marketing
Production Management
Individual Administration
Financial Accounting
Office Organization and Control
Languages
English
Ndebele
Skills
Inventory Management
Stock Control, Inventory Tracking, Order Management, Loss Prevention, Replenishment, Stock Checks, Waste Reduction.
Operations Management
Operational Efficiency, Process Optimization, Quality Standards, Compliance, Logistics Coordination, Resource Allocation, Workflow Management.
Team Leadership & Management
Staff Training, Motivation, Performance Monitoring, Task Assignment, Supervision, Team Collaboration.
Customer Service
Customer Satisfaction, Query Resolution, Complaint Handling, Service Delivery, Upselling.
Analytical & Problem-Solving
Data Analysis, Trend Identification, Discrepancy Reduction, Issue Resolution, Strategic Planning.
Event Coordination
Event Logistics, Vendor Management, Setup & Breakdown, Client Specifications, Event Flow Management, Equipment Management.
Administrative Skills
Documentation Management, Reporting, Scheduling, Record Keeping, Quality Assurance.
References
Gys Nieweisen
Managing Director, Pharmaworx Pvt Ltd, Midrand, South Africa, +2711 314 4325
Rerai Tswangirai
Front of House Manager, Life Grand Cafe, Hazelwood Pretoria South Africa, +277 107 9404
Stephan Maritz
Owner, Corner Cafe Monument Park, Pretoria South Africa, +2784 555 7654
Pennie Maroleni
Event Manager, Black Jack Events, Bryston Johannesburg South Africa, +2762 0792191